**This Privacy Policy explains how Patchouli Oil Supplier — operated by Bali Premium Trip, part of Juara Holding Group — collects, uses, and protects the information you send through our enquiry and request-for-quote (RFQ) form, WhatsApp, and email. We process your data only to answer your patchouli oil (minyak nilam) enquiry, under Indonesia’s Personal Data Protection Law (UU PDP, Law 27/2022).**
Effective as of 2026 and reviewed periodically; the version published on this page is always the current one.
The data controller (pengendali data pribadi) for this website is Bali Premium Trip, the operator of Patchouli Oil Supplier, part of Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015. You can reach our team on WhatsApp at 6281128590000 or by email at sales@balipremiumtrip.com.
What information do we collect?
We collect only what we need to respond to a bulk patchouli oil enquiry. Most of it comes directly from you when you fill in the RFQ form or message us.
| Field / source | What it contains | Why we ask |
|---|---|---|
| Name (csh_name) | Your name or company contact | To address our reply |
| Email (csh_email) | Your business email | To send a quotation |
| Destination (csh_dest) | Delivery market or discharge port | To estimate logistics |
| Cargo (csh_cargo) | Grade, PA%, volume, drum/MOQ needs | To scope your order |
| Message (csh_msg) | Your specifications and questions | To answer accurately |
When you contact us by WhatsApp or email, we also receive your phone number or email address and the content of your messages. Our web server and analytics tools automatically log technical data such as IP address, browser type, device, and pages viewed. We do not ask for, and you should never send us, passwords, bank or card numbers, or government ID numbers through the form.
Why do we process your data?
We rely on recognised lawful grounds:
- To answer your RFQ and prepare a quotation — taking steps at your request before any contract (GDPR Article 6(1)(b); a legitimate business purpose under UU PDP).
- Legitimate interest in ordinary business-to-business communication and record-keeping (GDPR Article 6(1)(f)).
- Consent you give by submitting the form or messaging us, which you can withdraw at any time (GDPR Article 6(1)(a); persetujuan under UU PDP).
- Legal obligation — if an order proceeds, we may keep records required by Indonesian tax and export rules.
How do we handle WhatsApp and email enquiries?
Our primary contact routes are WhatsApp (6281128590000) and email (sales@balipremiumtrip.com). We aim to acknowledge enquiries within 24 business hours (24 jam kerja). WhatsApp is operated by Meta Platforms and email delivery relies on third-party mail infrastructure; messages you send through those channels are also subject to their own privacy terms, which we do not control.
What does Indonesia’s UU PDP mean for you?
Patchouli Oil Supplier operates from Indonesia, so our processing is governed by Law No. 27 of 2022 on Personal Data Protection (UU PDP), which is fully in force following its transition period. As a data subject you have the right to be informed, to access and obtain a copy of your data, to correct inaccurate data, to end processing and delete data, to withdraw consent, to object to certain processing, and to seek redress. To exercise any of these, contact us using the details above.
What if you contact us from the EU, UK, or elsewhere?
Many perfumery and cosmetics buyers reach us from the European Union, United Kingdom, and United States. Where the GDPR or UK GDPR applies to you, we treat your enquiry with equivalent care. Your data is processed and stored in Indonesia, outside the EEA; by sending us an RFQ you understand this international transfer is necessary to respond to you. You keep the GDPR rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent, and you may lodge a complaint with your local supervisory authority.
How long do we keep your data?
We do not keep data longer than we need it:
- Active enquiries — for as long as we are in discussion, plus a reasonable follow-up window.
- Enquiries that don’t proceed — routinely reviewed and deleted, typically within about 24 months.
- Concluded transactions — retained for the period required by Indonesian tax, customs, and export documentation rules.
- Server and analytics logs — kept for a limited period for security and troubleshooting.
Who can see your data, and do we share it?
We do not sell your personal data, and we do not share it for third-party marketing. We may share it only where necessary:
- With vetted, licensed logistics, quality-control, or distillery partners — but only if your order proceeds, and only the details needed to fulfil it.
- With service providers who host our website, email, and analytics under confidentiality terms.
- Where we are legally required to, for example by a lawful authority request.
Do we use cookies?
We use essential cookies to make the site work and limited analytics cookies to understand how visitors use our pages. You can refuse non-essential cookies through your browser settings or any consent control shown to you, without losing access to the core content. We choose privacy-preserving analytics settings where available.
What are your rights, and how do you exercise them?
| Your right | What it lets you do |
|---|---|
| Access | Ask what data we hold about you and get a copy |
| Rectification | Correct data that is wrong or incomplete |
| Erasure | Ask us to delete your data |
| Restriction / objection | Limit or object to how we use it |
| Portability | Receive your data in a usable format |
| Withdraw consent | Stop processing based on consent, at any time |
Email sales@balipremiumtrip.com or message WhatsApp 6281128590000 with your request. We aim to acknowledge within 24 business hours and to respond within the timeframes set by applicable law. We may ask you to confirm your identity first, to protect your data.
How do we keep your data secure?
We apply reasonable technical and organisational measures — access controls, encrypted connections, and limited staff access — to protect your information. No website or transmission method is completely secure, so we cannot guarantee absolute security, and you send data to us at your own discretion.
A note on quotations and liability
Any price band, grade, PA% figure, or lead time we share in response to your enquiry is indicative and for information only — it is not a contract or a binding offer, and figures move with harvest and patchouli alcohol content. A final quotation confirms grade, PA%, documentation, and MOQ. Nothing on this page or in our replies guarantees customs clearance, certification outcomes, or a specific quality result; those depend on the actual batch COA and GC-MS.
Changes and how to contact us
We may update this Privacy Policy to reflect changes in law or practice, and the current version always sits on this page. For any privacy question or request, contact Patchouli Oil Supplier, operated by Bali Premium Trip, part of Juara Holding Group: WhatsApp 6281128590000 or email sales@balipremiumtrip.com.